GENERAL

Our faux florals are high-quality artificial flowers crafted with intricate detailing, realistic textures, and vibrant colors, making them nearly indistinguishable from fresh flowers. Many of our clients—and their guests—can’t tell the difference!

We don't offer custom collections upon request. We are constantly working on fresh designs and ideas to ensure a diverse selection of stunning, stylish wedding flower options for every taste.

No, our blooms are not water-resistant or fire-resistant. Although our premium silk flowers are carefully crafted to closely resemble the beauty of real flowers, they are not made to endure exposure to water or fire. Contact with water may cause the colors to run or result in water damage, which could incur a damage fee.

Currently, we are located in Austin, Texas!

ORDERING

Our rental process is simple! You browse our collections, select the florals that fit your wedding style, and add your order to the cart. You will be charged 50% once you checkout. This will secure your order! The remaining balance will be automatically allocated once your order ships. We will deliver the flowers to your door before the event, ready to display. After your wedding, simply pack them up in the original packaging and use the prepaid return label to send them back.

We recommend placing your order 4-6 months before your wedding date, to ensure your availability and timely delivery. However, we do accommodate last-minute orders depending on availability, so don’t hesitate to reach out if your wedding is sooner.

Silk Luxury Florals requires a 90-day notice for cancellations to issue a refund of the deposit. Cancellations made within 90 days of the rental date will result in the forfeiture of the 50% deposit. Cancellations must be submitted via email to info@silkluxuryflorals.com. 

A sample orders can not be canceled once an item is shipped. Cancel orders are shipped within 7 days of the rental date.

If the original event date is changed for any reason, all rented items can be transferred to the new date at no extra cost, subject to availability. Any items that are not available for the new event date will be refunded according to the cancellation policy, using the original event date as the reference. Please submit a change request to info@silkluxuryflorals.com.

SHIPPING

Silk Luxury Florals ships throughout the Continental United States.

The customer agrees to return the rented items, along with all original packaging materials, to Silk Luxury Florals using the provided prepaid postage label. The return must be made to the designated shipping provider the day after the event date (return date). If this falls on a Sunday or Federal Holiday, the return should be made the next business day.

Late shipments will be charged a fee of 10% of the pre-tax/pre-shipping order total per day late, up to seven days. Items not returned within seven days of the return date will be considered “kept” and the customer will be charged full retail price as listed in the Terms and Conditions. Additionally, a $50 fee will be charged for each missing packaging insert. Silk Luxury Florals is not responsible for any personal property accidentally returned with the rental items.

If you have misplaced your pre-paid return shipping label, please contact info@silkluxuryflorals.com. Silk Luxury Florals is NOT responsible for reimbursement of shipping costs incurred in the event the pre-paid return label is not used.

DAMAGES

For more details on damages, please see our Terms and Conditions.

If any of your items arrive damaged or not as expected, please contact us immediately by emailing info@silkluxuryflorals.com.

If an item is not returned you will be charged a replacement fee. For details on lost items, please see out Terms and Conditions.