The customer agrees to return the rented items, along with all original packaging materials, to Silk Luxury Florals using the provided prepaid postage label. The return must be made to the designated shipping provider the day after the event date (return date). If this falls on a Sunday or Federal Holiday, the return should be made the next business day. Shipments that are delayed will incur a daily fee of 10% of the pre-tax and pre-shipping order total for each day they are late, up to a maximum of seven days. If items are not shipped within seven days of the scheduled ship date, they will be deemed "kept," and the customer will be billed three times the full retail price as outlined in the Terms and Conditions. Additionally, a $50 fee will be charged for each missing packaging insert. Silk Luxury Florals is not responsible for any personal property accidentally returned with the rental items.

REFUND POLICY

Silk Luxury Florals requires a 60-day notice for cancellations to issue a full refund. Cancellations made prior to 60 days of the rental date will not be eligible for a refund, and all payments received will be non-refundable. If cancellation is made 30-60 days before the event date, a 50% refund will be issued. No refund will be issued if an order is cancelled within 30 days of the event date. Cancellations must be submitted via email to info@silkluxuryflorals.com. 

 ORDER CHANGES

Silk Luxury Florals will accommodate order changes made more than 60 days from the event date at no additional cost. Order changes made within 60 days of the event date will be accepted based on availability. Change requests must be submitted by email to info@silkluxuryflorals.com.

REBOOKING

If the original event date is changed for any reason, all rented items can be transferred to the new date at no extra cost, subject to availability. Any items that are not available for the new event date will be refunded according to the cancellation policy, using the original event date as the reference.