Shipping policy

RENTAL PERIOD

Our standard rental period consists of 4-5 days. The flowers are set to arrive 2-3 days prior to your wedding date and are to be shipped on the next available shipping day after your wedding date. 

RETURN OF PROPERTY

The customer agrees to return the rented items, along with all original packaging materials, to Silk Luxury Florals using the provided prepaid postage label. The return must be made to the designated shipping provider the day after the event date (return date). If this falls on a Sunday or Federal Holiday, the return should be made the next business day. Late shipments will be charged a fee of 10% of the pre-tax/pre-shipping order total per day late, up to seven days. Items not returned within seven days of the return date will be considered “kept” and the customer will be charged full retail price as listed in these Terms and Conditions. Return shipping costs and late fee charges will not be refunded.
Additionally, a $50 fee will be charged for each missing packaging insert. Silk Luxury Florals is not responsible for any personal property accidentally returned with the rental items.